Sysco Customer Success Partner, National Accounts in Arlington Heights, Illinois
US1319 European Imports, Inc.
Minimum Level of Education:
Minimum Years of Experience:
Up to 25%
The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors
Reporting to the Inside Sales Manager, the Customer Success Partner is responsible for the analysis and execution of business processes intended to support successful management of the customer (internal and external) experience. Will be proficient in all technology needed to support these processes. Must be able to manage multiple activities and prioritize to meet multiple deadlines. Acts as an additional point of contact to customers (internal and external) and responsible for managing communication with stakeholders both internally and externally.
Duties and Responsibilities:
Monitor supply chain to ensure success for National Accounts, including but not limited to, inventory analysis, create and/or maintain order guides, usage information, spreadsheets, and other information and resources as needed.
Support customer (internal and external) needs through day-to-day account activities including internal and external communication, information gathering, reporting analysis, effective product selection, recovery planning and item substitution, act as a liaison with stakeholders to ensure appropriate awareness of account activities, escalate issues as needed, attend and present at customer-facing meetings.
Participate in and/or manage projects as needed and/or assigned for multiple concurrent customer (internal and external) initiatives, identify opportunities for and develop processes and tools to provide exceptional customer (internal and external) experience, and improve usability of internal and external resources.
Review with and train Colleagues (internal and external) in best practices for processes, data analysis, and presentation, participate in training as needed to continuously develop own skills set to support processes.
HS diploma or equivalent
Bachelor degree in business, sales, marketing, culinary or related
2-3 years in an analytical, customer support, or account management role, preferably in a B2B environment
3 years culinary, food service, and/or retail experience within a large matrixed organization, supporting multiple large customers
Technical Skills & Abilities:
Ability to manage multiple complex projects
Quantitative problem-solver, analytical thinker able to draw conclusions from multiple resources
Entrepreneurial spirit, embraces change and the challenge and innovation which comes with it
Excellent verbal and written communication skills, comfortable sharing independent thoughts and conclusions
Ability to prioritize work to meet deadlines while managing multiple workstreams
Able to work collaboratively across all functional areas to achieve positive results
Proficient with technology, including but not limited to, Microsoft Office suite, Salesforce, Tiny Term
Ability to create and analyze transactional reporting to draw conclusions and communicate to appropriate stakeholders
Ability to work independently, manage time, and prioritize activities
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
This position requires the ability to sit for extended periods and perform repetitive movements in wrists and arms on a frequent basis.
10% travel may be required
General office working conditions - exposed to adverse conditions 5% or less of time.
For information on Sysco's Benefits, please visit https://SyscoBenefits.com
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.