Sysco Director, Personalization Strategy, Reporting & Analytics in Bellaire, Texas
US6469 Sysco Payroll, Division of Sysco Resources Services, LLC
Minimum Level of Education:
Minimum Years of Experience:
Up to 25%
Sysco’s Personalization & Segment Growth teams are driving the evolution of how we engage with our customers to enable their success and drive growth. Delivering a truly personalized experience requires blending the best of our people with new technologies grounded in insights and advanced analytics, sales playbooks & toolkits, and continuously evolving tactics. We strive to ensure the right product, the right offer, and the right message, at the right time in every touchpoint with our customers.
The Director, Customer Growth Strategy, Analytics & Reporting will be a key leader in Sysco’s customer-first evolution, which is enabled by advanced analytics and a digital transformation. This candidate will help define the overall approach to these new capabilities and build the tracking & performance management capabilities to ensure measurable financial impacts in the business.
The Director, Customer Growth Strategy, Analytics & Reporting will be responsible for working with the leaders across the Personalization & Segment growth teams to define a cohesive approach to customer growth and support the analysis, reporting, and prioritization efforts as they relate to the new capabilities being developed. They will be a key leader in the measurement & experimentation discussion, financial planning & tracking process, and own development of business unit facing dashboards and reports to drive execution.
This person should have a cross-section of skills spanning strategy, insights and analytics, and reporting and be an experienced, innovative, data-driven leader. They will lead a cross functional team to define, test and learn, and measure the initiatives, working closely with executive leadership, analytics & technology teams, and business units.
Duties and Responsibilities:
Development of personalization strategies, measurement & tracking:
Help define & prioritize the overall Personalization & Segment Growth strategic roadmap by providing thought partnership and analyses for the respective business leaders
Provide strategic recommendations on Sysco’s opportunity for growth within customer segments, channels, and life cycle stages
Support the management of ongoing forecasting and reporting of the financial performance related to personalization programs
Frequently present to senior leadership and collaborate closely cross-functionally across the entire organization
Develop and build metrics and tracking to ensure value is captured from all use cases being developed and deployed
Analyze results & identify insights to inform ongoing use case & roadmap development for the personalization & segment growth teams
Drive ongoing analytics efforts and build of operational dashboards & reports:
Lead analytical, hypothesis driven analyses to support the personalization & segment growth strategies
Design & develop appropriate mechanisms for tracking & performance management (e.g., Tableau dashboards, reports)
Build both internal and field-facing dashboards and reports, leveraging Tableau, Salesforce, and other internal reporting tools to:
Highlight overall program progress & impact
Enable tracking and performance management of individual use case
Support sales processes & end user enablement
Drive operational cadences associated with the initiatives
Work with cross-functional business teams (including the field organization), Finance, Data Science, and Business Technology teams to ensure that personalization use cases are effectively enabled, tracked, and optimized
Lead, mentor and develop a talented team across functional disciplines comprised of finance partners, data scientists, analysts, and developers
Build a performance-driven team of direct reports, internal and external partners that works seamlessly and efficiently
Drive new ways of working, in a truly cross-functional and agile way, across various teams in the organization
Coach direct reports and help grow & shape their career progression
- Bachelors in an analytical field (e.g., Finance, Economics Engineering)
- MBA or other advanced degree from a top tier educational institution
- 7+ years in a corporate setting or leading professional services company in an analytical or strategic role such as Strategy, Finance or Insights
10+ years in a corporate setting or leading professional services company in an analytical or strategic role such as Strategy, Finance or Insights
Wholesale distribution, retail / ecommerce, or CPG experience helpful
Technical Skills and Abilities:
Proven ability to establish credibility and influence executive-level stakeholders as well as the ability to distil complex issues to the critical facts and questions needed for an executive audience to make informed decisions
Strong problem-solving skills to take an ambiguous problem and develop a structured and logical framework for define the problem, analyze the data, and derive insights and actionable recommendations
Strong ability to manage ambiguity and guide the organization through it towards clear and decisive action plans
Experience working in an agile team environment
Demonstrated ability to test hypotheses, synthesize insights, and drive results
Proven ability to make data driven decisions and a familiarity with experimentation approaches (e.g., A/B testing, hold outs, control groups)
Deep understanding of business value drivers, corresponding business impact, and relationship between use case strategies and business considerations
Ability to establish a collaborative work environment that enables a cross-functional team with various backgrounds and capabilities to execute at a high-level
Superb verbal, written, and interpersonal skills; fluency interfacing with both technical and management teams and the ability to make complicated analytics and concepts understandable and actionable
Professional attitude, service orientation, strong work ethic; superb team player
Approaches every problem with an outside in perspective first and does not allow the status quo to influence your analysis
Experience building operational / performance management dashboards to drive outcomes & behaviors
Familiarity with various reporting / dashboarding tools (e.g., Tableau, Salesforce)
- Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
HOW WE PROTECT OUR ASSOCIATES
Personal protective equipment and masks provided
Social distancing guidelines in place
Sanitizing, disinfecting, and cleaning procedures in place
Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.
We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.