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Sysco Manager, Casualty Claims in Bellaire, Texas


US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Zip Code:


Minimum Level of Education:

Bachelor’s Degree

Minimum Years of Experience:

9 Years

Employment Type:

Full Time

Travel Percentage:



Protect the assets of Sysco Corporation through the administration and oversight of the Casualty Claim Program.


  • Oversight of claims activities for operations in all 50 states and Canada, representing over 2,600 open claims with $280 million incurred costs

  • Serve as the point of contact for operating sites and TPA for claims management responsibility

  • Communicate and coordinate new policies and procedures & implementation between Sysco and TPA

  • Monitor claim files for execution of appropriate claim handling and reserving practices while providing technical support and oversight

  • Identify and implement workers compensation program(s) that reduce costs to employer

  • Aligning with TPA in creating and development physician network focusing on certified occupational specialties

  • Coordinating claims management with attorneys, insurance providers, physicians, human resources and safety personnel; serving as liaison and effecting conflict resolution between involved parties

  • Negotiating and authorizing settlements of general liability, automobile, and workers compensation claims

  • Collaborate with supervisor training materials in accident investigations, effective communication in the claims process, compliance, and doctor / attorney issues

  • Performing quality review of third party claims administration, integrity of reserves and cost containment practices

  • Provide support with Corporate EHS team and Risk management team to align strategies and goals to minimize incidents and costs

  • Generate and analyze claims loss runs and reports to identify and communicate trends

  • Communicate information, status of claims, claims costs as needed to operating sites

  • Serve as a corporate claims representative on all initial serious claims calls and reviews

  • Rotation on hotline duty for serious accident calls

  • Document file activity in the Origami system

  • Partner with operating sites HR managers to ensure timely and appropriate Return to Work for associates

  • Monitor documents received thru Sysco’s registered service agent, CSC and distributes to appropriate parties


    Bachelor’s Business Administration Degree- preferred

    Ongoing continuing education courses required


    Five years’ claim adjusting experience with an insurance company or TPA dealing with high volume multi-jurisdictional workers’ compensation, general liability and auto liability claims


  • ARM, CPCU, AIC preferred but not required

  • Proficient in use of Risk Management Information Systems

  • Proficient in use of Microsoft Excel, Word, PowerPoint


  • Excellent analytical and interpersonal communication skills

  • Ability to interact effectively all levels

  • Experience in employee relations

  • Excellent presentation and team building skills thorough understanding of the casualty claims process

  • Strong understanding of medical and legal terminology

  • Strong critical thinking ability, attention to detail and ability to multi-task in a fast paced environment

  • Promote teamwork and quality service through daily communication and coordination with other departments

  • Ability to work unsupervised.


  • Enterprise Risk Management, EHS-Safety, Legal, Operations, Treasury, Accounting, Human Resource Departments at Sysco Corporate and operating sites

  • Multiple third party claim administrators

  • Defense Attorneys

  • Medical providers

  • Insurance Brokers


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to si and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.


  • This position will be performed from the corporate facility and/or remotely

  • Must be able to do limited travel to Sysco facilities or operating sites to the extent necessary. (Estimated 10-20%)

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these ae the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This job description supersedes prior job descriptions.


For information on Sysco’s Benefits, please visit


COVID-19 Precaution(s):

  • Personal protective equipment and masks provided

  • Temperature screenings

  • Social distancing guidelines in place

  • Sanitizing, disinfecting, and cleaning procedures in place


Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.


Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.