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Sysco Corp Customer Service Rep in College Park, Georgia

Company: Buckhead Meat of AtlantaLocation: US-GA-College ParkZip Code: 30337Minimum Level of Education: High School or EquivalentMinimum Years of Experience: 0-1Position Type: Travel Percentage: 0

More information about this job:

OVERVIEW:We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why we’re at the heart of food and service.

Job Functions:

  • Answer phones and route calls appropriately.

  • Take and process customer orders, to include accurate pricing and extension.

  • Talk with customers by phone concerning orders, returns, shipments and products.

  • Make changes to or cancel orders/backorders when needed.

  • Initiate file maintenance for corrections to computer’s file before posting.

  • Print labels, load sheets and confirmations.

  • Print invoices, fill walk-in orders (will calls) and submit final transactions.

  • Communicate with the operations staff on product availability and product sold.

  • Work closely with transportation, Inventory, Warehouse and sales personnel.

  • Complete documentation and processing for sample requests.

  • Assist others within department based on business needs.

  • Handle distribution of mail and items transferred

  • Assume responsibility for additional tasks as requested.

  • Manage credits and discrepancies

Qualifications:

  • Assistant Merchandiser Accuntabilities:

    • Maintain appropriate stock levels of supplies, ingredients or products within area of oversight.
  • Manage POs, price inventory (with oversight), effectively communicate with suppliers, minimal price negotiation.

  • Work with internal QC and suppliers on any quality mis-ship or inventory return issues. File raw material claims.

  • Provide Merchandising Administrative support running reports etc.

    • Assistant Merchandiser Accuntabilities:
  • Order Taking – Receives orders, change in product, or change in service requests from customers via phone, email or fax. Also, may call customers for orders as requested by Sales Associate. Prepare Customer Call Sheets each morning, if required. Inputs required information into order-entry system. Informs customers of unit prices, shipping date, any anticipated delays, and any other information requested by customer. Check inventory status and notifies purchasing dept. of any orders that display low or out of stock status. Prepares invoices and shipping documents. All done in a professional and courteous manner; building and maintaining customer relationships.

  • Account Maintenance - Works with Sales Associates to keep account activities up to date. Enter new customer data and other sales data for current customers to ensure that the order-entry system has the most recent customer information. Creates order form and price letter, and enters data into computer. Updates customer price letters with items, substitutions and other pertinent notes. Uploads price letters and other requested documentation to the appropriate database system. Completes customer Bid Sheets, as required. Compiles statistical data, and prepares various reports for sales team and management, as requested. May also be responsible for accounts receivable.

  • Problem Solving / Troubleshooting – Handles complaints concerning product, delivery, or services rendered, either directly or refers complaints or service failures to appropriate department for investigation. Confers with production, sales, shipping or transportation to expedite or trace missing or delayed shipments.

  • Skills Needed:

    • Oral Communication – Needs to speak English; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
  • Written Communication – Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret information written in English.

  • Customer Service – Professional; Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.

  • Interpersonal Skills – Personable; Gets along well with others; Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.

  • Problem Solving – Identifies and resolves problems in a timely manner.

  • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate personnel in decision-making process.

  • Quality – Demonstrates accuracy and thoroughness.

  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

  • Mathematical Skills – Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

  • Computer Skills - To perform this job successfully, and individual should have knowledge of Order Processing systems, and be familiar with office PC programs

Applicants must be currently authorized to work in the United States.

Buckhead Meat of Atlanta is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Employment Type: Full Time

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