Sysco Senior Manager, Customer & Competitive Intelligence - Corporate - US in Houston, Texas
US6469 Sysco Payroll, Division of Sysco Resources Services, LLC
Minimum Level of Education:
Minimum Years of Experience:
We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
The Sr. Manager of the Market, Customer and Competitive intelligence team is responsible for providing critical market, customer and competitive intelligence and insight that will help inform Short Term and Long Term strategic decisions. This includes leading the development of a customer planning approach that leverages the collective outputs from the Market, Customer & Competitive Intelligence team. The individual must have very strong communication and analytical skills and ability to work with and influence operating teams across the organization to implement initiatives. He/she must also be able to collaborate with other members of the Enterprise Analytics team to build processes/tools that will drive the insights to support the Customer 1st mindset at all levels.
This role will require close collaboration, depending upon the use case, with leadership, functional teams (e.g., merchandising, revenue management, human resources), operating sites, specialty companies or geographies and technology teams.
Lead the creation of new segmentation approaches (market maps) which drive strategic action for the enterprise in all functional areas
Drive implementation of new market sizing and segmentation approach
Own all aspects of Market Intelligence dashboards from design to training for key stakeholders
Lead adoption and integration of market map approach into operating rhythm of the company so that the tool and strategic thinking becomes ingrained across the organization
Provide strategic recommendation on Sysco’s opportunity for growth within each market segment
Lead creation of customer planning tools and insights (in collaboration with VOC research) to help guide customer prioritization and strategy
Leverage customer insights and analysis of 3rd party data to determine which customers Sysco should win with over next 3-5 years
Develop a strategic customer segmentation approach that can be leveraged initially with national accounts and then across operating companies for priority segments (ex – restaurants, national grocery, etc.)
Lead adoption of customer segmentation approach across the organization
Drive customer data and taxonomy work in connection with market map(s)
Drive work to create an integrated competitive intelligence tool, training and process
Create continuous feedback\listening tool to scale\share MA knowledge (working with research director)
Create sustainable insight regarding competitive financial performance
Regular reporting and analysis against publicly traded competition
Outside in models to understand where\how competition makes money
Develop deep and ongoing understanding of competitor's value proposition to inform future Sysco offers
Excellent communications skills, including persuasive writing and presentation skills
Excellent analytic and problem solving skills
Strong experience in leveraging 3rd party data sets a plus
Ability to understand and analyze competitive and customer P&Ls
Experience working in the context of a large, complex organization where working across boundaries and leading through influence are critical to success
Demonstrated success in leveraging personal foresight and judgment to tap into and leverage "unconventional" intelligence sources across the industry
Leading a team of high-performing, results-oriented professionals
Self starter with strong ability to lead and develop a new team
Strong communication and collaboration skills
Analytical ability to work at an abstract level and gain consensus
Leader/doer with ability to operate effectively and influence others in a matrix organization
Experience in a start up-like environment and ability to foresee the needs of the organization, plan accordingly and direct the team to achieve quick wins and long term success
Professional attitude, service orientation, strong work ethic; superb team player
Excels in nebulous environments where the path to address a problem is not always clear or direct
Approaches every problem with an outside in perspective first and does not allow the status quo to influence your analysis
Technical capability working with SQL and Tableau a plus
Bachelors in an analytical field (e.g., Engineering, Mathematics, Business, Economics, Market Research)
MBA or other advanced degree from a top tier educational institution (preferred)
- 5+ years in a corporate setting or leading professional services company in an analytical or strategic role such as Strategy, Finance or Insights
Highly motivated, inspired overachiever
Great communicator, listener and collaborator
Ability to thrive in a dynamic environment, able to make ambiguous concrete
Ability to think strategically while also executing multiple projects on deadline
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.