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Sysco Senior Manager, eCommerce and Digital Growth in Houston, Texas

Company:

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Zip Code:

77077

Employment Type:

Full Time

Travel Percentage:

Up to 25%

Job Summary

Sysco is one of the largest eCommerce companies in the US – a well-kept secret within the industry, and this role will be instrumental to driving growth by incubating new eCommerce and digital offerings.

The Senior Manager, eCommerce & Digital Growth will help bring new eCommerce & digital products, services, and programs to market. This role will focus on standing up new eCommerce and/or digital capabilities, as well as a subset of required underlying enablers across functions, such as technology, merchandising, pricing, supply chain, operations, and others depending on the nature of the new program being brought to market.

Success in this role will require close partnership with a cross-functional team to enable new offerings, design components of new programs, execute pilots to test, learn, and iterate, and then ultimately scale-up. The ideal candidate will thrive in an environment that requires entrepreneurship within a complex, matrixed organization and understands how to build new capabilities while leveraging the expertise and scale of a Fortune 500 company.

Responsibilities will focus on driving specific areas needed for launching, piloting, and iterating new offerings as part of a broader team. These will range from designing new customer programs, building products / services, driving analyses, developing enablers, and executing the launch, pilot, and iteration of new digital products, services, and programs in collaboration w/ cross-functional teams.

Duties and Responsibilities

  • Help design go-to-market strategy for new digital and eCommerce products, services, and programs to drive customer acquisition and share of wallet expansion

  • Contribute to development of end-to-end customer experience for new programs and provide program requirements to technology teams to build eCommerce and/or digital experience

  • Collaborate with pricing, merchandising, and enterprise analytics teams to define and execute pricing and any merchandising strategies

  • Work with marketing to develop go-to-market plan, marketing campaigns, and content to support commercialization. Partner with marketing to develop sales collateral and training to effectively leverage sales channel to drive growth

  • Work cross-functionally with supply chain management and operating sites to plan for and execute operations and logistics necessary to support any new offerings, as well as ensure strong change management with any operational implications

  • Help design pilot tests and launch, pilot, and iterate offerings in test markets. Drive analytics and/or building of analytic tools needed to support key decisions concerning offering, go-to-market, market rollout, etc.

  • Contribute to development and execution of scale-up plan based on pilot learnings

  • Actively analyze performance through web analytics and report out on program performance to the broader commercial teams

Education

  • Bachelor’s degree (preferably in a Technical Field such as Engineering/Computer Science/Mathematics) required

  • MBA preferred

Experience

Required:

  • Either 2-3 years of experience post MBA or 10+ years of experience contributing to and/or managing new eCommerce product or service introductions across launch, pilot, and scale-up phases for large B2B or B2C companies

  • Either Business Analyst or Associate experience at top-tier management consulting firm or experience at Fortune 500 companies across functional areas, such as digital, merchandising, pricing, supply chain, operations, etc.

  • Experience with most elements of building new customer programs from the ground up, including product and/or service development, end-to-end digital and customer experience, go-to-market and pilot design, and collaboration with cross-functional team to launch, pilot, and scale

  • Analytical mindset and proven ability to use data to test, rapidly learn, and iterate to optimize program performance. Strong data analytical skills and proven experience developing and using tools to analyze large, complex data sets to drive decisions

  • Experience working with cross-functional teams across complex, matrixed Fortune 500 organization to execute program design and implement modified practices to support a new program ranging from pricing, supply chain, operations, merchandising, etc. along with associated change management

  • Self-starter with track record of driving assigned area of responsibility

  • Experience communicating effectively with technical and non-technical individuals

  • Experience influencing teams outside of your direct purview

Preferred:

  • Experience in foodservice distribution a plus

  • Experience across one of the following areas:

  • Depth of experience in a functional area such as merchandising, pricing, operations, supply chain, digital, etc.

  • Strong knowledge of technologies associated with end-to-end execution of marketing campaigns (e.g., Google Marketing Platform – Analytics, Search Ads, Display & Video, Facebook Business Manager, Salesforce Marketing Cloud, other DMP/CDP, etc.)

  • Experience working with data science tools and visualization packages (i.e. Python, R, SQL, Tableau, Alteryx)

  • Experience working in highly matrixed organization

Technical Skills and Abilities

  • Strong understanding of several functional areas such as technology, pricing, merchandising, supply chain management, operations, marketing & sales, and finance

  • Experience with product launch calendaring and managing against deadlines

  • Proficiency in eCommerce platforms, site analytics tools (e.g. Adobe Analytics, Google Analytics), and personalization tools/concepts

  • Customer-obsessed, focused on building a best-in-class digital and customer experience

  • Strong interpersonal, leadership, communication, and presentation skills

  • Proven experience to get work done in a complex, matrixed organization

  • Ability to think strategically and tactically from customer perspective

  • Ability to structure unique problems and work with cross-functional teams in a way that enables the organization to make significant progress quickly

  • Strong ability to manage ambiguity and guide the organization through it towards clear and decisive action plans

  • Solid understanding of how actions contribute to P&L results

  • Proven success in change management

  • Excellent analytic and problem-solving skills

  • Proven ability to establish credibility and influence broad set of stakeholders across complex, matrixed organization

  • Strong communication and collaboration skills

  • Excellent pattern recognition and predictive modeling skills

  • Professional attitude, service orientation, strong work ethic; superb team player

  • Self-starter that excels in nebulous environments where the path to address a problem is not always clear or direct

  • Approaches every problem with an outside-in perspective first and does not allow the status quo to influence your analysis

  • Exceptional PowerPoint, Excel, and Microsoft Word skills

Additional Requirements

  • Physical Demands

  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

  • Standard for corporate office

  • Travel Requirements: Up to 25%

  • Work Environment: Standard for corporate office

Decision Making Authority

  • Decisions to be made independently without direction or supervision:

Make decisions across variety of execution areas. Upfront strategy, design, and approach to be done collaboratively with direction.

  • ​Decisions made with review/approval of other individuals/leadership:

Upfront strategy, design, and approach to be done collaboratively with review/approval.

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

HOW WE PROTECT OUR ASSOCIATES

COVID-19 Precaution(s):

  • Personal protective equipment and masks provided

  • Temperature screenings

  • Social distancing guidelines in place

  • Sanitizing, disinfecting, and cleaning procedures in place

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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