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Sysco Senior Manager, Robotic Process Automation - Business Performance Improvement in Houston, Texas


US6440 Sysco Business Services, Division of Sysco Resources Services, LLC

Zip Code:


Minimum Level of Education:

Bachelor's Degree

Minimum Years of Experience:

5 Years

Employment Type:

Full Time

Travel Percentage:



The Senior Manager, Business Performance Improvement, is responsible for planning, managing, and driving large scale improvement and intelligent automation programs. The Sr. Manager partners with functional leaders to understand priorities and plan the project work necessary to meet goals. Actively identifies opportunities to automate processes and focuses on operational excellence and enhancing the customer experience. Projects range in complexity from continuous improvement to cross-functional strategic initiatives. Propagates a culture of continuous improvement.


Be the expert leader in planning, organizing, and executing large scale business improvement and intelligent automation programs

  • Partner with VPs and Directors of various functions to identify opportunities and core capabilities that would advance the maturity level of their processes to better serve internal and external customers.

  • Scope and develop project plans and business cases.

  • Identify resources, assign work, and launch projects.

  • Lead all phases through initial opportunity analysis through implementation and realization of benefits.

  • Establish metrics and other measurements to capture benefit realization.

  • Manage the production and distribution of performance reporting.

  • Collect and present issues and risks to sr. leadership for awareness, decisions, and action.

  • Coach and direct the performance of project team members regardless of reporting structure.

  • Partner with business technology to build out technology solutions and capabilities.

  • Cultivate a culture of continuous improvement and customer-centric operational excellence through training and change management activities.

    Manage the strategic initiative portfolio

  • Build and sustain enterprise capabilities and programs such as performance management, intelligent automation, process improvement, root cause analysis and customer relationship management.

  • Develop and improve the portfolio of projects within a given program.

  • Manage a 5-year strategic roadmap for initiatives aligned to achieve corporate goals.

  • Set program and project scope and priorities.

  • Align projects and programs with strategic priorities.

  • Track and report program progress, issues, risks, benefits, costs, etc.

  • Participate in the annual and long-term planning process.

  • Participate in recruiting of department resources


    Basic Qualifications:

  • 7 years of experience of leading project teams in process re-engineering and improvement in an external or internal consulting role with heavy customer interaction.

  • Experience with managing a strategic portfolio for large departments

  • Experience leading projects or intelligent automation programs

  • Experience in the areas of business process review, business process improvement and re-engineering concepts and practices.

  • Expert level understanding of intelligent automation tools such as RPA, Machine Learning, Intelligent Document Processing and Artificial Intelligence and able to identify use cases for deploying such technology

  • Expert level understanding of business improvement methodologies (DMAIC, Lean Six Sigma, etc)

  • Bachelor's Degree in Management Information Systems, Industrial Engineering, Supply Chain, Finance, or Business Administration

    Preferred Qualifications:

  • Master's Degree

  • 7 years of business consulting experience with client-facing project experience in business process management and improvement, including process automation

  • Experience deploying automations using tools such as Blue Prism, Power Automate, Alteryx and other low-code automation tools - as well as process mining tools

  • Track record of strategic business planning/design for large scale business transformation initiatives

  • Understanding of Sysco's business and organization model and knowledge of category management process

  • Experience with implementing improvements for a shared services organization.

  • Sysco Corporate, Shared Services or Operating Company experience

    Education and / or Experience:

Bachelor's Degree


  • Ability to partner with senior leaders to organize initiatives to deliver on strategic goals

  • Ability to plan and manage large scale initiatives involving multiple business areas using a business improvement methodology

  • Ability to think through multiple alternatives and potential consequences to determine the best outcome.

  • Ability to facilitate large, cross-functional meetings

  • Ability to analyze and design business processes

  • Ability to maintain effective relationships from VP to staff level associates.

  • Excellent consulting, cross-functional leadership ability to influence leaders.

  • Develop executive ready presentations

  • Executive presence

  • Challenges status quo; identifies new approaches and spots untapped opportunities.

  • Prioritizes opportunities and develops actionable strategic plans.

  • Proactively engages with the team to ensure the understanding and execution of changes.

  • Works productively across the enterprise and partners with others to achieve shared goals.

  • Involves key stakeholders in designing changes and effectively overcomes resistance to new approaches before taking action.

  • Builds strong relationships with customers based on mutual success.

  • Identifies and communicates risks and creates mitigation plans

  • Uses facts and selects approaches that will work and have the greatest impact.

  • Regularly reviews deliverables, problems and performance metrics with the team and key stakeholders.

  • Relentlessly focuses on execution; holds people fully accountable for delivering their commitments.

  • Coaches people and provides timely performance feedback.

  • Demonstrates an understanding of the benefits of different mindsets and skills.

  • Proactively initiates connections with key stakeholders and team members. Responds to unexpected problems by encouraging dialogue; avoids volatile reactions and excessive criticism.

  • Provides encouragement, appreciation, and recognition to motivate people to perform at their best.

  • Communicates ideas clearly and persuasively, adapting style to the situation and audience.

  • Actively listens to people's ideas and asks probing questions to create clarity.

  • Encourages open and honest communication about challenges.

  • Encourages team members to be resources to each other for shared goal attainment.

    Certificates, Licenses, and Registrations:

  • PMP (project management professional) preferred

  • Certified in Lean Six Sigma and/or Six Sigma Green Belt or higher is preferred

    Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.

  • The employee is frequently required to sit and reach with hands and arms.

  • The employee must occasionally lift and/or move up to 20 pounds.

    Working Conditions:

  • The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification.

  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • The requirements listed above are representative of knowledge, skill and/or ability required.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.


For information on Sysco's Benefits, please visit


COVID-19 Precaution(s):

  • Personal protective equipment and masks provided

  • Temperature screenings

  • Social distancing guidelines in place

  • Sanitizing, disinfecting, and cleaning procedures in place


Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.


Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.