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Sysco Bilingual A/R Credit & Collections Associate in Mississauga, Ontario

Bilingual A/R Credit & Collections Associate

Reports To

Credit & Collections Supervisor


Mississauga, ON


Full-time, Hybrid

Closing Date

May 30, 2024

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Guest Supply Canada, a wholly owned subsidiary of Sysco and a division of Guest Worldwide, specializes in the distribution of products such as personal care amenities, a full range of textiles, paper products and hotel room accessories to the Travel and Leisure industry. Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture textiles and personal care amenities and distribute nearly everything else you find in the hotel public guest areas in the hotel room. For more information, visit

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit or follow us @SyscoCanada at; or

For a full list of opportunities, visit


This role will be responsible for the day-to-day credit and collection of accounts. The Associate will work internally and externally with various stakeholders to review account status and escalate collection issues to Supervisor or other decision makers when necessary. The Bilingual AR Credit & Collections Associate will process order holds, deductions, discounts, receipts, collections, reconciliations, credit checks, issue investigation and resolution for any discrepancies as required by customers. The Credit & Collections Associate will back up the Senior AR/Credit & Collection Associate and the AR/Credit & Collection Associate as needed with order holds.

Role Responsibilities:

  • Responsible for making daily collections call based on weekly aged reports and overseeing aging with goal to maintain 75% current

  • Release orders daily based on status of customer accounts. This also requires follow up phone calls and/or emails for orders that are on HOLD

  • Provide information to customers, backup invoices and statements when required. Establish/maintain positive customer relationships, working closely with customers AP contacts (Managers, Controllers, Operations)

  • Prepare preliminary deposit invoices for Internal Customers when requested. Prepare and send reconciliation package to External customers showing all deposits in the system, any deposits applied and the remaining balance.

  • Scan cheques and process credit card deposits with the bank. Process payment portal download report and update MICR details.

  • Other accounting/administrative/special assignment and other duties as assigned. Secondary back up to Sr. AR/ Credit & Collections Associate and AR Credit & Collections Associate for cheque scanning and credit card processing.

  • Process and update bad debts.

  • Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.

  • Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.

  • Perform other duties as assigned.

Qualifications/Skills/Job Requirements (About you):

  • Minimum 3 years of progressive experience within accounts receivable and/or collections, with knowledge of cash applications

  • High school diploma or equivalent

  • Preferred accounting or business-related post-secondary education

  • Intermediate proficiency with Microsoft Excel, Word, and Outlook

  • Bilingual (English & French) is required

  • Excellent communication (verbal and written), strong interpersonal, analytical and professional interactive skills are necessary to perform at a high degree of proficiency.

  • Strong attention to detail, collaborator and able to work with others to overcome obstacles.

  • Understands team dynamics and works well within a team structure.

  • Uses time effectively.

  • Detail Oriented – Attention to details and accuracy.

  • Experience with PeopleSoft a plus.

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via

Our Purpose:

Connecting the world to share food and care for one another

Our Mission:

Delivering success for our customers through industry-leading people, products and solutions

Our Identity:

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Colleague Resource Groups

(*benefits may vary based on location or bargaining unit)