Sysco Corp Inside Sales/Customer Service Representative in Nashville, Tennessee

Company: FreshPoint NashvilleLocation: US-TN-NashvilleZip Code: 37210Minimum Level of Education: High School or EquivalentMinimum Years of Experience: 1Position Type: Non-ExemptTravel Percentage: 0

Please apply directly at: https://chp.tbe.taleo.net/chp04/ats/careers/requisition.jsp?org=FRESHPOINT&cws=1&rid=3514

GENERAL PURPOSE OF THE POSITION:

Maintain and increase market share by satisfying customer needs and meeting management objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Identify customer needs and satisfy them profitably.

  • Receive incoming calls from customers; key orders into AS400.

  • Handle calls from drivers (i.e. issues on route, delays, and coordinate pick ups at produce companies).

  • Extract and verify orders from electronic order system and voicemail.

  • Maintain existing customer base through effective customer service skills.

  • Foster solid working relationships with other departments.

  • Follow through with customer requests.

  • Maintain the policy / price books and Excel sheet.

  • Introduce new items to customers.

  • Up sell products when appropriate.

  • Print routes for shipping department.

  • Provide back up for all jobs falling under the Customer Service Department when necessary

  • Perform any other duties as requested by Customer Service Manager

  • Adherence to attendance policy and work schedule

  • Other duties as assigned

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential duties and responsibilities of this job.

  • Proven ability to communicate effectively in a positive manner, follow through on directions and organize effectively to satisfy the customer’s needs.

  • One (1) year experience in data-entry preferred

  • One (1) year experience in the restaurant/hospitality industry preferred.

  • AS400, Microsoft Word, and Microsoft Excel a plus

EDUCATION and/or EXPERIENCE:

  • High school diploma or equivalent

PHYSICAL REQUIREMENTS:

  • This position requires the ability to sit for extended periods.

WORK ENVIRONMENT:

  • Office environment

Please apply directly at: https://chp.tbe.taleo.net/chp04/ats/careers/requisition.jsp?org=FRESHPOINT&cws=1&rid=3514

Applicants must be currently authorized to work in the United States.

Sysco is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Employment Type: Full Time